Shipping policy

Last updated: 2 October 2026

Every order from Sree Lakshmi Narashimha Jewellers is packed in tamper-proof packaging and shipped fully insured, free of charge, anywhere in India.

1. Delivery

Option	Where	Time	Charge
Free insured courier	All serviceable PIN codes in India	Dispatch in 2-3 working days, delivery in 3-7 working days after dispatch	Free

Working days are Monday to Saturday, excluding public holidays. We currently ship within India only. Cash on delivery is not available.

2. Your address and contact details (important)

Jewellery is a high-value item and is handed over only to the right person at the right address. At checkout, please give:

Full name exactly as on your government photo ID (Aadhaar, PAN, driving licence, voter ID or passport). The courier will check this ID at delivery.
Complete delivery address: house/flat number, building or street name, area, a nearby landmark, city, state and the correct 6-digit PIN code.
Active mobile number (preferably on WhatsApp) and a valid email address. The courier will call this number and may send a delivery OTP to it.
An alternate mobile number, if possible, in the order notes.

Before dispatch we call you on the number given to confirm the order and address. If we cannot reach you within 48 hours, or the details cannot be verified, we may hold the order or cancel it with a full refund.

The delivery address cannot be changed after dispatch. For security, we do not ship to P.O. boxes, hotels, or addresses different from the one confirmed on call. If you need to change the address before dispatch, contact us from the same mobile number used for the order.

3. Order processing

Orders are processed after payment is confirmed.
Before dispatch, every item is weighed, checked for hallmark (HUID) and photographed.
Orders of Rs 2,00,000 or more require your PAN as per Income Tax rules; we will contact you before dispatch.
Custom-made items have their own timeline, confirmed in writing at the time of order.

4. Tracking

Once dispatched, you receive the courier name and tracking number by SMS, WhatsApp or email.

5. Receiving your order

Delivery is made only to the person named on the order, against signature and photo ID. The courier will not leave the parcel with neighbours, security guards or unattended.
Check the seal before accepting. If the package is opened, tampered or damaged, do not accept it. Call us immediately.
Record an unboxing video from opening the outer box until the jewellery is fully visible. This is required for any transit damage claim.

6. Insurance and transit risk

Every shipment is insured for its full value until it is delivered to you. Loss or damage in transit is our responsibility, and you will receive a full refund or replacement as described in our Return and Refund Policy.

7. Delays and failed delivery

If your order is not delivered within the time stated above, you may cancel it for a full refund.
If delivery fails because the address or phone number given was incorrect or incomplete, or nobody was available after the courier's attempts, the parcel returns to us. We can re-ship at actual courier cost, or you may cancel for a refund minus the actual courier cost of the failed delivery.